When you want to reset the password for your Kassatellen account, we send you an email with a link to set a new password. If you haven't received a reset link, there are usually two possible reasons:


Account is Not Active

After creating an account, you receive an automated message containing an activation link. You must click this link to activate your account. If your account is not active, you will not be able to request a password reset and will not have access to Kassatellen.


Email Ended Up in Spam

It can happen that the email containing the reset link lands in your spam folder. If this is the case, you can adjust your mailbox settings to prevent this from happening in the future.